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The State University of New York at FredoniaReed Library

Reed Library: Database Access Help

Having trouble connecting?

Fredonia students, faculty and staff use their eServices username and password to log in via our proxy server from off campus.

When you click on a link to any library database or online journal from off campus, you will be prompted to enter your eServices username and password. This is the same one used to log in to the campus network, FREDapps, FREDmail, etc. Student eServices username generally consist of 2-4 letters of your last name followed by 4 numbers. Faculty and staff usernames generally consist of 2-8 letters of your last name, and possibly your first and/or middle initials.

To find your eServices username and password, log in to Your Connection, then click on the "Personal Information" link and then the "View Your User IDs and Passwords" link. Locate your eServices username and initial password in the table that is displayed.

Does it matter what browser I use?

All major web browsers should be supported (Firefox, Internet Explorer, Safari, Chrome). Please note: it is a good idea to use the most recent version of a browser for security reasons.

When logging in from off campus, you should see a screen that looks like this:

Daniel A. Reed Library: Login for off-campus database users

If you can access this screen, but keep getting a message saying that your password is incorrect, first verify that you are entering your credentials properly. If these do not work, please contact the ITS Service Center to have your password reset.

If you do NOT see a login screen for any database, or get a "404 error," "This page cannot be displayed," "page not found," "address not found," or a blank page, this is most likely caused by a firewall.

If you are only getting these errors for only one particular database, but others are working, please contact us directly at or at (716) 673-3222.

If you are trying to connect to the internet through your workplace, or a school, it could be that the administrators have blocked certain ports for security reasons. Please refer your system administrator to this support page for assistance in remedying this issue.      

Password not accepted

Access to most databases and most journals is restricted to members of the State University of New York at Fredonia community. If you are not a current Fredonia student, faculty, or staff member, you will not be able to access these resources. If you have an active account and are still being told that you are "not authorized" or "forbidden," please contact the ITS Service Center at (716) 673-3407 or through FREDquest.

What is a proxy server?

This is a system that the library uses to make sure that students, faculty, and staff are able to access restricted copyrighted resources. We have purchased limited licenses to these databases which allow only members of the university to access them. The proxy server serves as a gatekeeper to these databases and journals so that students, faculty, and staff can access them from off campus.             

Common errors

  • Our proxy server uses cookies when you connect to them to verify that you are an authorized user. Often various ad blocking software can block cookies. You will need to set this software to not block cookies. If your browser reports an error receiving a cookie, you must enable cookies in your browser.
  • Many browsers or ad-blocking software block pop-ups. Many of our sites require the use of either pop-ups or the ability to load information in a separate tab. If you are finding that links are not working or you get a message that states that a pop-up has been blocked, please add an exception for the given database or site. Typically there is a button on the top of the page, near where it tells you that it has been blocked, that will enable you to add an exception.
  • Some resources require JavaScript to work. Please make sure that it is enabled for your browser. This setting is typically under Tools - Options (it can vary depending on which browser you use).

Still not working?

There is always a chance that the problem may be on our end. You can always ask a librarian, and we will do our best to assist you.

Need more help?

You can get account information from the ITS Service Center. Visit the Service Center in person at W203 Thompson Hall, or call 716-673-3407 or email

Daniel A. Reed LibraryThe State University of New York at Fredonia • 280 Central Ave., Fredonia, NY 14063 • 716-673-3184 • Fax: 716-673-3185 •